Refund Policy
HOLAVIVA21
Last updated: October 22, 2026
HOLAVIVA21 sells downloadable digital educational products. We want customers to understand what they are purchasing and receive the materials described on each product page.
1. Digital Product Purchases
Our products are delivered digitally after successful payment. Because digital files may be accessed or downloaded immediately, refund requests are reviewed according to the circumstances of the purchase and applicable consumer protection laws.
2. Download or Access Problems
If you cannot access or download a purchased product, please contact us through our Contact page.
We will make reasonable efforts to help you obtain the file you purchased.
3. Incorrect or Defective Products
If you receive the wrong product, a corrupted file, or a product that materially differs from its description, please contact us with your order details and an explanation of the problem.
Depending on the circumstances and applicable law, an appropriate resolution may include providing a corrected file, replacing the product, or issuing a refund.
4. Change-of-Mind Requests
If you purchased a product by mistake or no longer want it, please contact us with your order details.
We will review your request in accordance with applicable law and the circumstances of the purchase. Access to or downloading of the digital material may be relevant where legally permitted.
5. How to Request Support or a Refund
Please contact us at:
https://holaviva21.latampath.com/contact
Include:
Your name and the email address used for the purchase.
The product purchased.
Your order number, if available.
A brief explanation of the issue.
6. Statutory Consumer Rights
Nothing in this policy excludes or limits any mandatory refund, cancellation, or other consumer rights provided by applicable law.